Terms of Service

Introduction

Welcome to dhawal.co.in, a website affiliated with premium home and hygiene products. Please read these Terms and Conditions (collectively with our “Privacy Policy”) carefully before using www.dhawal.co.in (the “Site”) and the features, content, applications, or products offered by Sukrit Enterprises (hereinafter referred to as “Company”, “we”, “our”, or “us”). These Terms set forth the legally binding terms and conditions for your use of the Site and our offerings.

Website Content & Intellectual Property

In addition to offering our cleaning products, this Website provides information and marketing materials. It may also include indirect links to third-party websites related to cleaning and hygiene solutions. Sukrit Enterprises may not always create all the content provided here; some information may come from external sources. All original content created by us is protected under Indian and international intellectual property laws. Unauthorized use of such material may violate copyright, trademark, and/or other laws.

Your use of the content is limited to personal, non-commercial purposes. Any links to third-party websites are provided solely as a convenience. We do not endorse or take responsibility for the content or accuracy of such third-party websites. Accessing third-party sites is at your own risk.

Use of Website

You agree not to use the Website for any illegal purpose. You will:

• Comply with all local, national, and international laws and regulations, including intellectual property laws.
• Not interfere with or disrupt other users' experience.
• Not resell material from the Website.
• Not engage in spam, chain letters, or any unsolicited communication.
• Not defame, harass, abuse, or disrupt other users.

License

By using this Website, you are granted a limited, non-exclusive, non-transferable license to use the content for personal, non-commercial purposes. You may not copy, reproduce, or distribute any materials without express written authorization from Sukrit Enterprises.

Payments

We accept major credit cards, debit cards, and UPI via Razorpay. Payment terms depend on your payment provider. If the Payment Processor does not receive payment, you agree to pay all amounts due on demand. Sukrit Enterprises is not responsible for payment errors made by third-party processors.

Billing

Payments are processed through Razorpay as our third-party payment processor. The processing of payments is subject to Razorpay’s terms, conditions, and privacy policies, in addition to ours. By purchasing from us, you authorize us to charge your chosen payment method and agree to resolve any disputes directly with the payment provider.

Shipping

After placing your order, you’ll receive an email with tracking details. We typically ship within one business day, and delivery may take 2–4 business days depending on your location. Shipping charges will be calculated at checkout based on your order and delivery location.

Return and Refund Policy

We do not accept exchanges or returns for hygiene reasons. However, if you receive a damaged or incorrect product, contact us at care@dhawal.co.in within 24 hours of delivery. We will resolve the issue promptly.

Privacy

Our Privacy Policy explains how we handle your personal information. By using our website, you agree to the terms of that policy and confirm that all data you provide is accurate and up to date.

Intellectual Property Rights

All intellectual property rights related to our products, content, and branding are the sole property of Sukrit Enterprises (Dhawal Cleaning Solutions).

Jurisdiction

Any disputes arising in connection with these Terms shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.

Limitation of Liability

The liability of Sukrit Enterprises for any loss or damage, whether direct or indirect, shall not exceed the amount paid by you for the relevant order. We are not liable for delays or failures caused by events beyond our control, including strikes, natural disasters, or power outages.

Indemnification

You agree to indemnify and hold harmless Sukrit Enterprises, its employees, agents, and affiliates from any claims, liabilities, or damages arising from your use of the Website or breach of these Terms.