Effective Date

November 12, 2025

Introduction

This Privacy Policy describes the policies and procedures of Sukrit Enterprises ("Dhawal Cleaning Solutions", "Company", "we", "our" or "us") regarding the collection, use, and disclosure of information collected through www.dhawal.co.in (the "Site") and our Offerings. This Privacy Policy is subject to our Terms & Conditions; if there is a conflict, the Terms & Conditions shall prevail.

Scope

This policy applies to Personal Information collected when you use the Offerings and to Personal Information shared with or by our business partners. It does not apply to third-party services not controlled by us. We encourage you to review third-party privacy policies when you interact with external services.

Information We Collect

• Account Information: Name, email, and password when you create an account.
• Financial Information: We do not store payment details — payments are processed by Razorpay. Razorpay's policies govern payment data.
• IP & Device Information: IP address, browser, pages visited and similar technical data for analytics, security and fraud prevention.
• Cookies: We use cookies to remember your session and improve the browsing experience. You can disable cookies in your browser, though some features may be affected.
• Aggregate Information: Anonymous usage statistics used to analyze and optimize the Site.

Email & SMS Communications

We may send account-related emails such as order confirmations, password recovery, and important updates. We do not send marketing emails or SMS messages.

Information Shared with Agents

We may share Personal Information with trusted third parties (Agents) — for example, logistics partners or warehouse operators — but only to the extent necessary to fulfill orders. Agents are contractually restricted from using Personal Information for other purposes.

Business Transfers

If our business is sold, merged or transferred, user information may be transferred as a business asset. The acquiring party may continue to use Personal Information under the terms of this policy.

Disclosure for Legal Reasons

We may disclose information when required by law or when necessary to enforce our Terms & Conditions, to detect or prevent fraud, or to protect the rights and safety of our users and the public.

Security of Information

We use industry-standard techniques to protect Personal Information but cannot guarantee absolute security. You should protect your account credentials and sign out when using shared devices.

Account Deletion

To delete your account, contact us at care@dhawal.co.in. After deletion, your account data will no longer be accessible, though certain records may be retained for legal, audit or administrative reasons.

Your Choices

• You may use parts of the Site without creating an account.
• You may opt not to provide requested personal information, but some features may be unavailable.
• You can disable cookies in your browser settings.

Changes to this Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated effective date. Continued use after changes indicates acceptance of the revised policy.

Questions

If you have concerns or questions regarding privacy, contact us:

Sukrit Enterprises (Dhawal Cleaning Solutions)
SA, 14/52, C-5, Baraipur, Sarnath, Varanasi, Uttar Pradesh 221007
Website: www.dhawal.co.in
Email: care@dhawal.co.in